Data Handling
Effective July 1, 2026
What you upload
DueClarity processes AR aging files you upload — typically invoice numbers, customer names, amounts, due dates, and aging buckets. You control what is uploaded. We do not connect to your ERP or pull data automatically.
Where it is stored
Your data is stored in a dedicated PostgreSQL database hosted by Supabase on AWS (us-west-2). Each account is row-level isolated — no other DueClarity customer can read your invoices or customers. Data stored in Supabase is encrypted at rest by the hosted platform and protected in transit using encrypted connections.
Who can access it
Only you (via your login) and DueClarity's founder for support when you ask for help. We do not sell, share, benchmark, or resell your AR data. We do not use your data to train machine learning models. Stripe receives billing metadata only — not your AR uploads.
How long we keep it
Data is retained while your account is active unless you remove it. Company Admins can remove older snapshots or permanently delete shared AR data from Settings. Full account closure is handled by request.
How to export
Every plan includes a full CSV export of invoices, customers, and upload metrics from Settings → Data & Privacy. Control adds branded PDF and Excel executive exports from reporting pages. Exports are generated on demand from your stored snapshots — we do not maintain a separate data warehouse.
How to delete
Company Admins can remove older snapshots or permanently delete shared AR data from Settings. You can request full account deletion there or email hello@dueclarity.com to request account deletion.
Currency and number formats
The product interface and exports display amounts in US dollars ($). Uploaded invoice amounts are shown as provided in your file — DueClarity does not convert between currencies. CSV and Excel uploads accept common date formats (ISO, MM/DD/YYYY, DD/MM/YYYY); when dates are ambiguous, upload may ask you to confirm the format before comparison is unlocked.
Deterministic analysis — no AI training on your data
DueClarity metrics and recommendations are rule-based and reproducible from your uploads. We do not run machine-learning models on your AR file, and we do not use your data to train models for DueClarity or anyone else. What you see can be re-derived from the same snapshots.
Snapshot model
DueClarity compares your current upload to your previous upload (N vs N-1). Older snapshots may remain until you remove them using the retention controls in Settings. Derived metrics (DSO, risk scores, recommendations) are recomputed from your snapshots when you view a page, not stored as separate truth.
Questions
Security overview: /security. Privacy policy: /privacy. Contact: hello@dueclarity.com.